I have been going to Jem for several years now. First I went in for a repair for a necklace chain purchased elsewhere. Lisa helped me pick out the perfect chain to fit the pendant but also strong enough to withstand me never taking it off. Next I was looking for a long chain to wear my mother’s ring on. Again, Lisa spent time with me deciding on length and type of chain. She even had me try them on to see how they looked with the necklace they repaired before.
I recently went in for a custom bracelet. They molded and casted an item of mine and created the most beautiful bracelet that is one of a kind and made to fit me. It took a few months to make and they were always in contact updating me on the process. It was a really enjoyable experience and I am absolutely in love with all of my pieces from them. I have no doubt in their expertise and professionalism. I usually work with Lisa but everyone there is very kind, personable, and helpful. There are my go to for any future purchases and repairs.