Returns & Exchanges

Jem Jewelers wants you to be delighted with your purchase.  If for any reason you are not completely satisfied with your recent purchase, we offer a full refund or exchange within 14 days.  The items must be unused, unworn, in original condition and gift box, with all warranty cards, certificates, and instruction booklets.

To make a return please call us at 215-343-3385 and we will provide you with a Return Authorization Number which must be printed on the outside of the package.  You are only responsible for the return shipping and insurance cost.  Items shipped without and RA # will not be accepted.

When you are ready to ship your item, please send the package to:


Attn: Returns

1409 Easton Road, Suite 1

Warrington, PA 18976


Credits will be issued within 7 business days from acceptance of return.  Sale items, special orders, completed layaways, modified and/or custom pieces are not refundable or exchangeable.  Gift recipients will be issued a merchandise credit only.

All items on sale are final sale. We reserve the right to refuse any merchandise that is returned after 14 days or does not meet the above requirements.